Cancellation & Refund Policy

Last updated: February 24, 2026

Oriental Outsourcing Consultants Private Limited is committed to delivering high-quality digital services and maintaining transparent cancellation and refund practices.

1. Service Cancellation

Cancellation requests must be submitted within 7 days of project confirmation or payment, provided that project work has not been initiated.

Once project planning, resource allocation, or development work has started, cancellation may not be accepted.

2. Non-Cancellable Services

Cancellation and refunds are not applicable for services that are:
  • Already initiated
  • Partially delivered
  • Completed
  • Delayed due to lack of client communication, approvals, or required materials
Refunds may be considered only in cases of verified service deficiency at the Company’s sole discretion.

3. Service Issues & Deficiency

If you experience any service-related issue, concern, or dissatisfaction, you must notify our support team within 7 days of identifying the issue.

All concerns will be reviewed internally, and appropriate corrective measures will be taken where applicable.

4. Scope Changes & Client Dissatisfaction

If delivered services differ materially from the agreed proposal or documented scope, the Company will review the concern and may offer:
  • Reasonable revisions
  • Service adjustments
  • Partial refund (where justified)

5. Third-Party Costs

Payments made for third-party services including hosting, domains, APIs, software licenses, or external tools are non-refundable once purchased.

6. Refund Processing

Approved refunds will be processed within 9–15 business days and issued through the original payment method unless otherwise agreed.