Client hub
Welcome back. Your team is right here.
Report an issue, ask for a change or plan what’s next. Every request reaches the engineers who know your product.
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Requests
What do you need today?
Pick one and the request form is set up for it.
Request
Send it to your team
One form for everything. A request reference comes back straight away.
Helpful to include · Report a problem
- The page or screen it happened on
- What you did, and what you expected
- A screenshot or screen recording
After you send it
Follow a request to live
Every request takes the same clear path, and you hear from us at each step. Here is an example.
Checkout button not responding on mobile
StatusLogged
Activity
- YouSent the request with a screen recording
- Your teamReference OO-7K2M4Q emailed to you
Long-term care
Clients who stayed
Most of our work is for partners we have looked after for years — the same people, the same product knowledge.
We’ve had the pleasure of working with Jaspreet, Bhawan and the Oriental team for over seven years. They have consistently demonstrated exceptional technical proficiency, reliability and a solutions-focused approach.
ChrisDirector7+ years together Oriental Outsourcing gives our clients a tailored approach specific to each sector’s needs. One common experience with all of them: they are permanently with us now.
KewinDirector Fantastic in development — they do exactly what they say and more. I will not be using anyone else from now on.
Andrew J.Director
Live stats
- 20+
- Years of engineering
- 50+
- Developers, designers & innovators
- 100+
- Digital solutions delivered
- 7+
- Years with our longest-running partners
- 5+
- Product walkthroughs on our YouTube
- 200+
- Clients served worldwide
- 350+
- Projects completed
Grow with us
Your product, a step further
Help
Good to know
Quick answers for clients. Can’t find yours? Email the team
Something not working?
Many issues clear up with one of these. Tick what you have tried — it goes into your request.
Still broken? Send it over — we take it from here.
The page or screen, what you did, what you expected, and your browser or device. A screenshot or screen recording is ideal — reply to our email with it attached.
Anything that takes your product down or stops customers from paying or signing in. For those, call or WhatsApp as well as sending the form.
Yes. Send a billing & account request with their name and email and we’ll copy them in on updates.
Yes. Requests sent outside working hours are first in the queue when the team is back. For anything urgent, call or WhatsApp as well.
Quote the reference you got when you sent it (it starts with OO-) whenever you call or email, and we’ll pick it up straight away.