Case study 08 of 08
More work:Office Dojo All case studies
One platform for the full roadside-assistance lifecycle: selling a membership, taking payment, dispatching a tow, tracking the job live and paying the provider — with separate portals for admins, dispatchers, agencies and towing companies.
Agencies sell memberships, dispatchers take the call, independent towing companies do the work and finance pays everyone. Run on phone calls, spreadsheets and disconnected billing, that meant wrong coverage, double-assigned trucks, expired insurance and unpaid jobs.
We built role-based portals around a single dispatch state machine, map-based provider matching and a payments ledger, so membership, dispatch and payouts share one record instead of separate tools.
Plan, member, vehicles, drivers, documents and checkout — coverage goes active only once payment succeeds.
Dispatchers confirm the member, vehicle and driver before a request can continue.
Only approved, insured companies with a free truck and driver inside their service radius are offered the job.
Members watch the truck arrive in the app and confirm completion with a one-time code.
Guided onboarding, job offers, trucks, drivers, rate cards, invoices and payouts.
Invoices from each company's rate card, with payouts to towing companies and agencies.
Business rules live in services, not screens. Writes that must not race use transactions and row locks, so two dispatchers can never take the same job, and payment retries can never charge or pay twice.
Tell us what you're building — a senior engineer will reply with next steps.
